banglalink sales & care centres,prize point gift taken

Banglalink sales & care centre with a trained team strives to guarantee customer – oriented service aiming to satisfy the subscribers with proactive attitude and efficient solution. our customer care representative will serve you with pleasure.
banglalink sales & care centers

region	area	address	working hour	jumma prayer break
dhaka	motijheel	humayun court,ground floor 21 motijheel c/a, dhaka-1000.	9 a.m. – 8 p.m.sunday – saturday	1:15 p.m. – 1:45 p.m. friday
	gulshan-2	rangs arcade 153/a, gulshan north avenue (ground floor, south side) gulshan circle-2, dhaka-1212.
	gulshan-1	tigers’ den plot 4 (swh), bir uttam mir shawkat sharak gulshan-1, dhaka-1212.
	jamuna future park, kuril	banglalink experience center jamuna future park level-4, block-c, shop # 4c-015, 4th floor pragati sharani, kuril, dhaka.	11 a.m. – 8 p.m.thursday – tuesday wednesday closed
	shimanta square, jigatola	shimanta square jigatola dhanmondi dhaka.	11 a.m. – 8 p.m.wednesday – monday tuesday closed
	hazrat shahjalal international airport	arrival lounge hazrat shahjalal international airport kurmitola, dhaka.	24 / 7 days a week	n/a
chittagong	golpahar circle	forum central, ground floor 787/863, m.m. ali road golpahar circle, chittagong-4000.	9 a.m. – 8 p.m.sunday – saturday	1:15 p.m. – 1:45 p.m. friday
sylhet	chowhatta	khairun vabon, 1st floor, mirboxtola, chowhatta, sylhet-3100.
bogra	jaleswaritola kalibari more	plot # 8118, holding # 173 ward # 07, ground floor, jaleswaritola kalibari more, bogra-5800.
rajshahi	uposhahar	19a,cantonment road, ground floor, uttara clinic more, uposhahar, rajshahi.
khulna	k.d.a. avenue	69, k.d.a. avenue, 1st floor khulna 9100.

subscribing to a new new connection
please follow the steps to subscribe a banglalink new connection:

1. please visit our sales & care centre/banglalink point.
2. fill up the banglalink subscription agreement form (saf). submit necessary documents and pay required fees and charges to collect sim card.
3. you should retain bank-in-slip or invoice for future reference. as per the btrc guideline the connections (both pre-paid and post-paid) will be activated after proper verification. it takes 24 to 72 hours to do the necessary verification.

documents required to buy:
we would request you to submit the following documents for subscribing a banglalink connection:

• dully fill up new subscription agreement form/registration form
• 1 (one) copy of passport size photograph.
• national id (photocopy of both side) / valid photo id
• required information of a referral person (name, phone no & national id / valid photo id number of the referral person)

** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.
documents you receive after you subscribe:

• invoice / money receipt of respective package price 
• subscription agreement form (customer copy) 
• other if any

please preserve your received documents for future reference
** please note that subscriber age must be over 18 years.
sim replacement
sim replacement procedure:
sim replacement against a subscription can be done if the sim is lost/stolen/disabled/damaged. the subscriber needs to bring his/her original subscription agreement form (saf) in case of sim replacement. in absence of saf or if saf cannot be verified, the touch point customer care representative will validate authenticity of the subscription usage, based on appropriate questions/criteria.
required documents for sim replacement: national id/any other valid photo id. in case of photo id, other than nid, customer care agent will validate and verify.
fee/charges:

connection type	priyojon category	sim replacement fee
pre-paid/post-paid/call & control	gold/platinum	tk. 0
pre-paid/post-paid/call & control	silver	tk. 100
pre-paid/post-paid/call & control	not register	tk. 125

transfer of ownership (post paid only)
to transfer the ownership of a subscription, please follow the steps:

1. presence of both the transferor and transferee is required at any of our customer service centers with proper documents 
2. pay the applicable fee (if needs) at the authorized bank branches/customer care center using banglalink payment slip mentioning service no. and account no.

documents required for transferor ( 1st party):

• dully fill up transfer of subscription agreement form.
• physical sim. if not available then gd copy/ original saf copy (could be considered if physical sim is available)/ application in letterhead pad in case of company or organization.
• if 1st party is unavailable then an authorized person can execute the process on his behalf.

documents required for transferee (2nd party):

• dully fill up transfer of subscription agreement form. (only transferee part)
• dully fill up new subscription agreement form/registration form.
• national id (photocopy of both side) / valid photo id
• 1 (one) copy passport size photograph attested by 1st party/application in letter head pad in case of company /organization
• sme identification of 2nd party/copy of trade licensee in case of company/ organization.
• copy of valid billing address proof. (e.g. utility bill copy)

fee/charges: sim tax is applicable.
** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.
change of address (post paid only)
banglalink customers can change their billing address. to change the billing address, please follow the steps:

1. fill in the prescribed form or write to us on a plain paper/ company letterhead pad with your valid signature mentioning name of the customers with mobile number, desired new billing address in details, old address and contract number
2. send the letter/form through fax or postal delivery or submit at the nearest sales & care centre.
3. change of address is subject to signature verification. signature should be same as provided on the subscription form. the letter/form shall be treated as rejected if the signature does not match or the information is found to be incorrect.

itemized bill
this service gives a post paid subscriber a detailed list of all chargeable number dialed, the date & time, duration and charge of calls upon your prescribed requisition. kindly give your requisition for itemized bill one month before the requested bill period. the usage /charges in the itemized bill are shown without calculating the 15%vat.
how to get an itemized bill:

1. please, pay the applicable fee in our authorized bank/customer care center on banglalink payment slip ticking in itemized bill. 
2. please visit our sales & care centre/banglalink point
3. fill in the prescribed form or write to us on plain paper/ company letterhead pad with your valid signature mentioning: 

• subscriber’s name & mobile number
• specify whether you require it for the last billing month or on a regular basis e.g. every month.

fee/charges: the charge of both each itemized bill on demand (for a particular month) and regular itemized bill is tk. 100
cancellation of regular itemized bill would come into effect from the following month’s bill after the cancellation request is received.
bill payment through credit card
for convenience, banglalink subscribers can make payments via credit card (master/ visa) at our customer care centers. currently the option is available at dhaka (both gulshan & motijheel), chittagong & sylhet care centers only.
package migration
please visit banglalink points or call 121 for information on package migration.
documents required for customer for migration:

1. original customer subscription agreement form (customer copy) / invoice copy 
2. 1 (one) copy passport sized photograph 
3. national id (photocopy of both side) / valid photo id

fee/charges: please call our hotline 121 for migration fee.
** require documents & type of valid photo id may change without any prior notice as per btrc/govt. instruction.